How can we help you?
How can we help you?
Yes, however, we only accept cancellations for 6 days starting from your order date. Please note the following exceptions:
- If it has been more than 6 days from your order date, we offer a refund excluding approximately 2.5% of the credit card processing fee.
- Cancellations are not possible 24 hours before the scheduled pickup date, even if it is within the 6-day period. This is because we prepare the ingredients in advance.
To cancel or update your order, please email us at info@marukai.com with order details.
After the 6-day time window, we offer a refund excluding approximately 2.5% of the credit card processing fee.
No, we do not offer any cancellation or refund if it is one day before the pickup date, even if it is within the 6-day period.
If you want to update your order, please contact info@marukai.com.
In case of a no-show, there will be no refund, and the item will be disposed of at the end of the day.
Refunds and/or replacement food are only available upon request for orders in which the food is wrong, omitted, or in similar circumstances. Refunds are not provided for food that a customer simply does not like.